f33b Privacy Policy — Your Data, Protected
At f33b, the privacy and security of your personal data is a responsibility we take seriously. This Privacy Policy explains exactly what information we collect, why we collect it, how it is used, who it may be shared with, and what rights you hold as a Player on Bangladesh's trusted online casino platform.
This Privacy Policy ("Policy") applies to all personal data processed by f33b in connection with your use of the f33b website at f33b.net and any related services, tools, or communications ("the Platform"). The term "personal data" refers to any information that identifies or could reasonably be used to identify you as an individual, including your name, contact details, financial information, device identifiers, and behavioural data generated through your use of the Platform.
By creating an f33b account or continuing to use the Platform after this Policy has been brought to your attention, you acknowledge that you have read and understood how f33b handles your personal data. If you do not agree with any aspect of this Policy, you should discontinue use of the Platform and contact [email protected] to request account closure and data deletion where applicable.
f33b processes personal data for specific, legitimate purposes only. We do not sell your personal data to third parties. We do not use your data for purposes that are incompatible with those described in this Policy. All data processing carried out by f33b is governed by this document and is subject to our internal data governance procedures, which are reviewed and updated on a regular basis to ensure ongoing compliance with best practice standards.
No Data Selling
f33b will never sell, rent, or trade your personal data to third-party advertisers or data brokers. Your information is used solely to operate and improve the f33b Platform.
SSL Encryption
All data transmitted between your device and f33b servers is protected by industry-standard SSL/TLS encryption, ensuring your personal and financial information cannot be intercepted in transit.
KYC Confidentiality
Identity documents submitted during KYC verification are stored in an encrypted environment and are accessible only to authorised compliance staff. Documents are never shared with game providers or payment partners beyond what is legally required.
Your Consent Controls
You retain the right to withdraw consent for optional data processing — including marketing communications — at any time via your account settings or by contacting [email protected]. Withdrawal of consent does not affect prior lawful processing.
Defined Retention Periods
f33b retains personal data only for as long as necessary to fulfil the purpose for which it was collected or as required by applicable law. Once the retention period expires, data is securely deleted or anonymised.
Responsive Privacy Support
All privacy-related requests — including data access, correction, and deletion — are handled by our dedicated support team at [email protected] and acknowledged within one hour Bangladesh Standard Time (UTC+6).
Information We Collect
f33b collects personal data in three primary ways: information you provide directly, information collected automatically through your use of the Platform, and information received from third-party service providers. The categories below describe each type in detail.
1.1 Information You Provide Directly
When you create an f33b account, make a deposit, contact our support team, or participate in a promotion, you provide us with personal data that may include:
- Registration data: full legal name, date of birth, residential address (including city — for example, Dhaka, Chittagong, Sylhet, or Khulna), email address, and phone number.
- KYC verification documents: scanned or photographed copies of your National Identity Card (NID), passport, driving licence, or utility bills submitted to verify your identity and age.
- Financial data: payment method details including bKash mobile number, Nagad account, Rocket number, Upay credentials, bank account details for Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, or card details for Visa and Mastercard. Note: full card numbers are never stored on f33b servers — payment data is tokenised by your payment provider.
- Communications data: the content of emails, live chat transcripts, or support tickets you send to f33b, including any personal data contained within those communications.
- Responsible gaming data: deposit limit preferences, self-exclusion requests, cooling-off period settings, and session time reminder configurations that you submit through your account settings.
1.2 Information Collected Automatically
When you access the f33b Platform, our systems automatically collect certain technical and behavioural data, including:
- Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, and language settings.
- Session data: login timestamps, session duration, pages visited, game titles played, bet amounts, wagering patterns, and feature interactions.
- Cookie and tracking data: identifiers set by cookies and similar technologies as described in Section 4 of this Policy.
- Geolocation data: approximate geographic location derived from your IP address, used to verify jurisdictional eligibility. f33b does not collect precise GPS-level location data.
1.3 Information from Third Parties
f33b may receive personal data about you from third-party service providers that assist in operating the Platform, including:
- Payment processors: transaction confirmations and status updates from bKash, Nagad, Rocket, Upay, and banking partners, used to reconcile deposits and withdrawals.
- Identity verification services: confirmation of identity document authenticity from KYC processing partners.
- Game providers: aggregated game session data from Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other approved providers — used for support resolution and responsible gaming monitoring.
- Fraud prevention services: risk signals and device fingerprint data from third-party fraud detection tools used to protect the integrity of the Platform.
How We Use Your Data
f33b processes your personal data only for clearly defined purposes, each supported by a lawful basis. The following table summarises the primary purposes for which your data is used and the corresponding lawful basis for each:
| Purpose | Data Used | Lawful Basis |
|---|---|---|
| Account registration and management | Registration data, contact details | Contract performance |
| KYC identity and age verification | Identity documents, date of birth | Legal obligation |
| Processing deposits and withdrawals | Financial data, payment method details | Contract performance |
| Fraud prevention and security monitoring | Device data, IP address, session data | Legitimate interest |
| Responsible gaming enforcement | Wagering patterns, responsible gaming settings | Legal obligation / legitimate interest |
| Customer support and dispute resolution | Communications data, account data | Contract performance |
| Promotional and bonus management | Account data, transaction history | Contract performance |
| Marketing communications (opted-in only) | Email address, preferences | Consent |
| Platform analytics and improvement | Aggregated session and behavioural data | Legitimate interest |
2.1 Marketing Communications
f33b will only send you promotional emails, bonus offers, or marketing messages if you have explicitly opted in to receive such communications during registration or through your account settings. Every marketing communication includes a clear and functional unsubscribe mechanism. Opting out of marketing will not affect your ability to use the Platform or receive essential service communications such as account security alerts, deposit confirmations, or withdrawal notifications.
2.2 Automated Decision-Making
f33b uses automated systems to detect fraud, identify potential bonus abuse, and flag unusual wagering patterns for responsible gaming intervention. Where an automated process results in a consequential action on your account — such as a temporary freeze or a bonus voiding — you retain the right to request a human review of that decision. To exercise this right, contact [email protected] with the subject line "Automated Decision Review Request".
Data Sharing & Disclosure
f33b does not sell your personal data to any third party. We share your data only in the limited circumstances described below, and only to the minimum extent necessary to fulfil the relevant purpose.
3.1 Service Providers
f33b works with a number of third-party service providers who process personal data on our behalf under strict data processing agreements. These providers are permitted to use your data only in accordance with our instructions and this Policy. Categories of service providers include:
- Payment processors and mobile banking partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard, and Bangladeshi banking institutions) — for transaction processing only.
- KYC and identity verification technology providers — for document authenticity checks.
- Fraud detection and risk management services — for account security monitoring.
- Cloud hosting and infrastructure providers — for secure data storage and Platform delivery.
- Customer support platform providers — for support ticket management and live chat functionality.
3.2 Game Providers
When you play a game on the f33b Platform, a session identifier (not your full personal details) is transmitted to the relevant game provider — such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi — to initialise and record your game session. Game providers do not receive your full name, contact details, or payment information. They receive only the minimum data necessary to operate the game and return session results to f33b.
3.3 Legal and Regulatory Disclosure
f33b may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, a valid legal order, or where disclosure is necessary to protect the rights, property, or safety of f33b, its players, or the public. f33b will, where legally permitted, notify you of any such disclosure request before complying.
3.4 Business Transfers
In the event that f33b undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and the identity of the new data controller via the email address registered to your account before the transfer takes effect. Your rights under this Policy will be maintained by the successor entity.
Data Security Measures
f33b employs a layered approach to data security, combining technical controls, operational procedures, and staff training to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure.
5.1 Technical Controls
- SSL/TLS encryption: All data transmitted between your device and the f33b Platform is encrypted using current-generation TLS protocols. Our SSL certificate is valid and actively maintained.
- At-rest encryption: Personal data stored on f33b servers — including KYC documents, financial records, and account credentials — is encrypted at rest using AES-256 or equivalent standards.
- Access controls: Access to production databases containing personal data is restricted to authorised staff only, governed by role-based access controls and two-factor authentication requirements.
- Tokenisation: Payment method details are tokenised by our payment processing partners. f33b servers never store raw card numbers, bKash PINs, or Nagad authentication credentials.
- Intrusion detection: Automated monitoring systems scan for anomalous access patterns, brute-force login attempts, and potential data exfiltration events on a continuous basis.
5.2 Organisational Measures
- Staff with access to personal data are subject to confidentiality obligations and receive regular data protection training.
- Third-party service providers are assessed for data security standards before being granted access to any personal data.
- f33b maintains an internal incident response plan. In the event of a data breach that is likely to affect your rights or freedoms, you will be notified by email within 72 hours of f33b becoming aware of the breach.
5.3 Your Role in Security
While f33b takes all reasonable steps to protect your data, the security of your account also depends on you. You are responsible for keeping your login credentials confidential, using a strong and unique password, and logging out of the Platform when using shared devices. f33b will never ask for your password via email or live chat. If you receive any communication claiming to be from f33b and requesting your password, treat it as a phishing attempt and report it to [email protected] immediately.
Data Retention Policy
f33b retains personal data for no longer than is necessary for the purpose for which it was collected, or as required by applicable law and regulatory obligations. The retention periods below reflect our standard practice:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Legal and audit obligations |
| KYC identity documents | Duration of account + 5 years after closure | Anti-money laundering compliance |
| Transaction records | 7 years from transaction date | Financial record-keeping obligations |
| Support communications | 3 years from last interaction | Dispute resolution reference |
| Marketing preferences | Until consent is withdrawn | Consent-based processing |
| Analytics data (anonymised) | 24 months on a rolling basis | Platform improvement |
| Security and fraud logs | 12 months from creation | Security incident investigation |
| Self-exclusion records | Duration of exclusion + 6 years | Responsible gaming compliance |
Upon expiry of the applicable retention period, personal data is either securely deleted from f33b's systems or anonymised in a manner that makes re-identification impossible. Where data has been shared with a third-party service provider, f33b instructs that provider to apply the same retention and deletion standards under the terms of the data processing agreement.
Your Privacy Rights
As a Player on the f33b Platform, you hold the following rights in relation to your personal data. To exercise any of these rights, submit a written request to [email protected] from the email address registered to your account. f33b will acknowledge all privacy rights requests within one hour Bangladesh Standard Time and provide a substantive response within 30 days of receipt.
7.1 Right of Access
You have the right to request a copy of all personal data held by f33b in relation to your account. Upon a verified access request, f33b will provide a structured summary of your data in a commonly used electronic format at no charge, subject to identity verification.
7.2 Right to Rectification
If you believe that any personal data held by f33b is inaccurate or incomplete, you have the right to request that it be corrected. Some data fields — such as your registered name and date of birth — may require supporting documentation before a correction can be applied, to ensure KYC integrity is maintained.
7.3 Right to Erasure
You may request that f33b delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent and no other lawful basis applies, or where processing has been unlawful. Please note that erasure requests cannot be fulfilled for data that f33b is legally required to retain — such as KYC documents and transaction records — for the periods set out in Section 6.
7.4 Right to Restrict Processing
You may request that f33b restrict the processing of your personal data in circumstances where: the accuracy of the data is contested; processing is unlawful but you prefer restriction over erasure; f33b no longer needs the data but you require it for legal claims; or you have objected to processing and a determination is pending.
7.5 Right to Data Portability
For data processed on the basis of your consent or contract performance, you have the right to receive your personal data in a structured, machine-readable format (such as JSON or CSV) and to transmit that data to another service provider. Portability applies to data you have actively provided to f33b — it does not apply to inferred or derived data.
7.6 Right to Object
You have the right to object to the processing of your personal data where that processing is carried out on the basis of legitimate interest — including profiling for fraud prevention. Where you raise an objection, f33b will suspend the relevant processing while it assesses whether its legitimate interests override your rights. Marketing communications can be objected to at any time, and f33b will cease all marketing processing immediately upon receipt of a valid objection.
Changes to This Policy
f33b reserves the right to update or amend this Privacy Policy at any time. Changes may be made to reflect updates in applicable law, changes to our data processing practices, the introduction of new Platform features, or adjustments to our third-party service provider relationships.
Where a change is material — meaning it significantly alters how your personal data is processed or reduces your rights — f33b will notify you by email to your registered address no less than 14 days before the change takes effect. For minor or administrative amendments, f33b will update the "Last Updated" date at the top of this page and the change will take effect immediately upon publication.
Your continued use of the f33b Platform after a notified material change has taken effect constitutes your acceptance of the revised Policy. If you do not agree with a material change, you should cease using the Platform and request account closure in accordance with the procedures described in our Terms & Conditions.
f33b recommends that you review this Privacy Policy periodically to stay informed of how your data is being handled. All previous versions of this Policy are available upon request by contacting [email protected].